Podium Voice is a VoIP phone service that uses your internet connection to make and receive calls. Make sure your network equipment and quality are sufficient for VoIP to avoid dropped calls and poor call quality.
Take an internet speed test to validate your bandwidth metrics.
- Upload speed - at least 200 kbps per device
- Download speed - at least 1 mbps per device
- Jitter - less than 40ms
- Packet loss - less than 2%
If you don’t meet these requirements, your phones may not ring consistently for every inbound call, your calls may drop periodically, and your call quality may suffer.
Depending on your firewall configuration, you may need allow traffic from your Podium phones to our servers. Reach out to your Onboarding Manager to get a list of IP addresses that should be allowed.
Some networking equipment are known to have issues with VoIP phone services. If you use any of these in your business, you may need to replace them with a VoIP-compatible equivalent.
These routers are known to have issues with VoIP services:
- Actiontec GT704WG
- Asus RT-N66U
- D-Link DIR-825
- D-Link WBR-1310
- Linksys WRT54G, WRT54GX, WRT54GL, WRT54GS
- Thompson TG-585
- Netgear FVS318
- Netgear WGR614
- Neatgear WGT624
- Neatgear WRN2000