The most common way people encounter your business online is through your Google My Business (GMB) listing. Once you’ve set up your GMB listing, you can use Google’s Business Messages (GBM) to help your customers reach you even faster. GBM lets your customers message you from your business listing in Google Maps, answer cards in search results, and more.
By integrating Podium with GBM, you’re going beyond simple live chat. Customers can see average response times from your business, get answers to frequently asked questions, and message someone from your business. Rich features like photos also make it easier for you to help customers quickly get what they need.