Managing Transaction Fees
Podium Payments charges standard transaction and processing fees. By default, fees are deducted from the total amount of payments you’ve collected (gross amount) paid and then the money left over after the fees (net amount) will be deposited into your bank account after 48 hours. You can also choose to pay transaction fees on a monthly basis. The payments you’ve collected will be deposited every 48 hours; then, at the beginning of the following month (typically within the first 10 days), your fees will be deducted from your bank account.
To change your transactions fees:
- Go to Payments.
- Click Payment Settings.
- Click Bank Accounts.
- Click the bank account you’d like to update.
- In Transaction Fees, click Pay per deposit to pay fees each time a deposit is made; click Pay once a month to pay transaction fees on a monthly basis. If you’re paying fees on a monthly basis, you can also choose which bank account you want the fees to be deducted from.
- Click Link another bank account.
- Click Continue.
- Select the bank account where your fees will be deducted.
- Enter your bank account credentials and click Submit.
- Select an account and click Continue.
- Click Save.
Auto Opening/Closing Payment Conversations
You may want to be notified when customers complete a payment request. By default, when a customer makes a payment, your conversation with them reopens in the inbox. However, if you send a lot of payment requests, you might want to have conversations automatically close so your team doesn’t have to do it manually.
To automatically open or close payment conversations:
- Go to Payments.
- Click Payment Settings.
- Click Auto Open or Auto Close.
Choosing a Default Payment Method
Once you’ve connected Podium to a bank account, you can choose which payment methods are available to your customers. You may want to give them the option of using a bank transfer instead of a credit or debit card (U.S. only). If you don’t see that option on the Payments settings, please contact Product Support by logging into your Podium account and initiating a live chat.
To choose your default payment methods:
- Go to Payments.
- Click Payment Settings.
- Turn on the payment methods you want to use.
- Select the checkbox if you want team members to be able to change payment methods when creating a payment request.
Allowing Customers to Save Credit Cards
When you send a payment request to a customer, whether it’s a recurring payment, a specific request, or a reminder, they can save their credit card details. That way, they don’t have to enter it every time they pay their bill. By default, this setting is turned on, but you can disable it if necessary.
- Go to Payments.
- Click Payment Settings.
- Turn on/off Allow Saved Cards.
Including Invoice Numbers on Requests
Some customers and clients you work with may need to have an invoice number included on a payment request or they’ll be unable to complete the payment. You can turn this setting on or off anytime.
To include invoice numbers on payment requests:
- Go to Payments.
- Click Payment Settings.
- Turn on/off Display invoice number.
- Optionally, select the checkbox to require an invoice number when creating a payment request.
