Before Installing Webchat

Finding Your Webchat Code

Before you can install Webchat™ on your website, you’ll need to copy the Webchat code to a clipboard.

To find the Webchat code:

  1. Click the settings (gear) icon and select Webchat.
  2. On the Webchat page, choose a widget.
  3. Click Widget Options. You can either copy and paste the code or email the widget code.
Best Practice: For the best results, train your team on how to use the Podium Inbox before installing Webchat.

Identifying Your Content Management System (CMS)

Before installing Webchat on a website, you’ll need to identify which website builder or online CMS (content management system) was used to build your website. Some common online CMSs are Wordpress, Squarespace, Wix, and Shopify. To identify your CMS, visit and enter your website URL. Click Detect CMS.


Installing Webchat

Installation instructions for common CMS

After finding your Webchat code and identifying your CMS, follow the installation instructions for your CMS.

Attention: If you have a web developer who manages your website, instead of following the installation instructions yourself, send your web developer the Webchat code and a link to the instructions for your CMS.

You may also want to watch this video, where you’ll discover how to install Webchat on common content management systems.