To add the Freshdesk App to your Podium Account:
- Login to your Podium account and click on the +Apps.
- From here you can select a location to set up an app for.
- Select the Freshdesk App from the Marketplace to begin the install process.
- After you click connect you can confirm the location you’d like to connect. You can then continue the install process.
- From here you’ll be able to grant the app access to your Podium data, enter required credentials, and enable additional functionality where applicable. Check the box for contact import & syncing from Freshdesk to Podium.
- To authenticate Freshdesk, you will need the domain and API Token for your account. You will find that by using the URL you access Freshdesk. For example, https://podium-assist.freshdesk.com/ - your domain will be podium-assist.freshdesk.com. To find API Token, you will follow these steps: https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-ke
- After you hit Next, you will then be asked to select the country your business is located in and if you would like to enable contact import & syncing from Freshdesk to Podium.
- You will then be prompted to Add Automations.
- From the Add Automations page, you can access our automation library where you can enable automated text messages triggered by the app.
- When you select an automation from our automation library you’ll be prompted to review the automation details. Click Continue to enable the automation.
- To enable the automation, select Activate.
