Connecting Freshdesk to Podium

To add the Freshdesk App to your Podium Account:

  1. Login to your Podium account and click on the +Apps.      1.png
  2. From here you can select a location to set up an app for.          2.png
  3. Select the Freshdesk App from the Marketplace to begin the install process.  3.png
  4. After you click connect you can confirm the location you’d like to connect. You can then continue the install process.                                            4.png
  5. From here you’ll be able to grant the app access to your Podium data, enter required credentials, and enable additional functionality where applicable. Check the box for contact import & syncing from Freshdesk to Podium.                                          5.png
  6. To authenticate Freshdesk, you will need the domain and API Token for your account. You will find that by using the URL you access Freshdesk. For example, https://podium-assist.freshdesk.com/ - your domain will be podium-assist.freshdesk.com. To find API Token, you will follow these steps: https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-ke6.png
  7. After you hit Next, you will then be asked to select the country your business is located in and if you would like to enable contact import & syncing from Freshdesk to Podium.  7.png
  8. You will then be prompted to Add Automations.                        8.png
  9. From the Add Automations page, you can access our automation library where you can enable automated text messages triggered by the app.          9.png
  10. When you select an automation from our automation library you’ll be prompted to review the automation details. Click Continue to enable the automation.    10.png
  11. To enable the automation, select Activate.                                                  11.png