Configuring Your Welcome Greeting

Give your caller a great first impression by customizing your welcome greeting.

  1. Log into Podium and click the Settings button in the top right corner.h1.png
  2. From the Settings page, click Voice on the left-side menu.h2.png
  3. Under "Customer Call Experience," click the Edit button net to Welcome Greeting. h3.png

  4. Podium uses a pre-recorded welcome greeting by default.  To upload your own, click the Choose file button and upload your custom greeting.  Note:  your greeting must be in .mp3 or .wav format.
    1. Note:  Don't want a welcome greeting at all and would rather your customers go straight to ringing?  Just click the toggle button and disable welcome greetings.
  5. Click Save Changes.