Filters enable you to better target and manage your contacts in order to keep your communications relevant, easy-to-organize, and personal. The different categories cover the various ways that your contacts can interact with your business through Podium.
Right now, filters are only available when targeting an audience in a campaign. This article will update when they’ve been released to other areas in the Podium platform.
Below is a detailed guide of all the filters available today, and what each filter means.
Campaigns
| Individual Filters | What does it mean? |
| Has Received |
A contact has successfully received (i.e. been delivered) a campaign message from your Podium number |
| Hasn’t received | A contact hasn’t received a campaign message from your Podium number |
| Has clicked a link in | A contact clicked a URL in a campaign message they received |
| Hasn’t clicked a link in |
A contact didn’t click a URL in a campaign message they received |
| Has responded to | A contact sent a message to your business within 5 days of receiving a campaign |
| Hasn’t responded to | A contact hasn’t sent a message to your business within 5 days of receiving a campaign |
Locations
| Individual Filters | What does it mean? |
| Is subscribed to |
A contact is currently subscribed to receive campaigns from your business locations(s), either directly via one of Podium’s opt-in methods (i.e. sign-up page, Webchat, etc.) or via a past CSV upload |
| Isn’t subscribed to |
A contact is not currently subscribed to receive campaigns from your business location(s), either directly via one of Podium’s opt-in methods (i.e. sign-up page, Webchat, etc.) or via a past CSV upload |
Opt-In Methods
| Individual Filters | What does it mean? |
|
Opted in through |
A contact subscribed to marketing texts from your business through a particular Podium opt-in method, like sign-up pages, keywords, and more |
| Didn’t opt in through |
A contact didn’t subscribe to marketing texts from your business through a particular Podium opt-in method, like sign-up pages, keywords, and more |
Payments
| Individual Filters | What does it mean? |
| Has made a payment of |
A contact submitted a successful payment to your business through Podium Payments (i.e. the payment status = ‘Paid’) |
|
Hasn’t made a payment of |
A contact has not submitted a payment to your business through Podium Payments |
Reviews
|
Individual Filters |
What does it mean? |
|
Has left a review on |
A contact submitted a review on any of the review sites that you’ve connected to Podium |
| Hasn’t left a review on | A contact has not submitted a review on any of the review sites that you’ve connected to Podium |
Tags
|
Individual Filters |
What does it mean? |
| Includes any of these tags: |
A contact is tagged with any of the following tags in Podium |
| Includes all of these tags: |
A contact is tagged with all of the following tags in Podium |
| Includes none of these tags: |
A contact isn’t tagged with any of the following tags in Podium |
Webchat
|
Individual Filters |
What does it mean? |
|
Has used Webchat |
A contact sent a message through Webchat on your website |
|
Hasn’t used Webchat |
A contact never sent a message through Webchat on your website |