Setting Up Missed Call Forwarding

Setting up Missed Call Forwarding

Voice allows you to forward your missed calls to Podium so you can easily keep track of all your customer communications in one spot. You’ll be able to see missed calls, listen to voicemail messages, and respond with text messages. 

Note: Voice is available and automatically enabled for all accounts in the U.S., Australia, and Canada. However, if you have gone through the process of making your landline textable, you will not be able to use these Voice features. To find out if your business is able to use Voice, please contact Product Support by logging into your Podium account and initiating a live chat.

It's important to note that you will need to finish the process of setting up missed call forwarding outside of Podium. The process outlined below will help you get started by finding the relevant instructions for your phone provider.

To forward missed calls to Podium:

  1. Click the settings (gear) icon and select Communication Services.
  2. Click Voice.
  3. Click Get Instructions
  4. Select your phone provider from the list, then click Next.
    Note: This list is not exhaustive; most phone providers allow missed call forwarding. If you don't see your phone provider listed, try searching your phone provider's name plus “missed call forwarding instructions.“ For example, you might use Google to search “Acme missed call forwarding instructions.”
  5. Click View setup instructions. If you're not ready to set up your connection, click View later.