Connecting to Facebook Reviews

If you have a Facebook business page, you can connect it to Podium to more efficiently manage your reviews. You’ll be able to include Facebook in your review invitations and respond to reviews directly in Podium. You’ll also be able to track trends and see how reviews are impacting your business in the reports dashboard. 

Before You Begin

 Before you can connect to Facebook, make sure you’ve completed these tasks. 

  • Create or claim your Facebook business page. 
  • Verify that you have administrative access to the Facebook page.
  • Find your Facebook Page ID. (Located on your business Facebook "About" page in the “More Info” section. If you need help, see the task below.)

Locating a Facebook ID 

  1. Go to Facebook.com.
  2. If necessary, switch from your personal Facebook page to your business page.
  3. On your business page, click About in the More drop-down or in the left menu.Connect_Facebook_-_About.png
  4. In the More Info section, copy the Page ID to your clipboard.Connect_Facebook_-_Page_ID.png
  5. Continue with the next task, “Connecting to Facebook.”

Connecting to Facebook 

  1. Click the settings (gear) icon and select Reviews. Reviews_Setup_Add_Site_-_Cropped_-_Reviews.png
  2. In Review Site Management, click Add site. Reviews_Setup_Add_Site_-_Cropped_-_Addsite.png
  3. Click Get Started.Review_Site_Setup_-_1_-_GetStarted.png
  4. Click Facebook. 
    Review_Site_Setup_-_2_-_Facebook.png
  5. Enter your Facebook Page ID in the appropriate field. Connect_Reviews_-_Facebook_-_ID.png
  6. Make sure the Include this site in review invitations checkbox is selected. 
  7. Click Next and then Done. You’re now able to receive and view Facebook reviews in Podium. Connect_Reviews_-_Facebook_-_Next.png

You can now include Facebook in review invitations. If you want to respond to Facebook reviews in Podium, continue with the following steps.

  1. Click Connect. Connect_Reviews_-_Facebook_-_Connect.png
  2. Click Connect Facebook.Connect_Facebook_-_Connect_Facebook__1_.png
  3. If prompted, sign in to the Facebook account that has administrative access.
  4. Click Continue as <your name>.
  5. Select the business page you want to connect to. Connect_Facebook_-_Choose_Page.png
  6. Click Next and Done. Connect_Facebook_-_Connect_Facebook_Page.png

Troubleshooting Your Facebook Review Connection

 If you aren’t able to connect to your Facebook business page, please follow these troubleshooting steps. 

Add the Reviews Tab to Your Facebook Page

  1. Go to Facebook.com.
  2. If necessary, switch from your personal Facebook page to your business page.
  3. Click Settings.
  4. Click Templates and Tabs in the left menu.
  5. Turn on Reviews.

Verify You Have Administrator Rights

  1. Go to Facebook.com.
  2. If necessary, switch from your personal Facebook page to your business page.
  3. Click Settings.
  4. Click Page Roles in the left menu.
  5. Verify that you are listed as an administrator.

Video Tutorial