When website visitors send a message to your business through Webchat, they’ll receive an auto-reply that you’ve created. We recommend that you include the name of your business and set realistic expectations about when they’ll hear back from you by indicating the typical turnaround time for getting a response from your team. For example, you could say, “Thanks for texting Mac’s Auto Body. We typically respond within 30 minutes.”
To add an auto-reply message:
- Click the settings (gear) icon and select Webchat.
- Click the widget you want to change.
- Click Auto-Responder.
- Enter a message.
- Click Save.