Setting Up Google‘s Business Messages

Once you‘ve connected your Google My Business listing to your Podium account, you can connect to Google‘s Business Messages. When you connect Business Messages to your Podium account, a message icon will be added to your business listing in Google Maps and answer cards in Google search results. Customers can then use the message icon to quickly and easily contact your business to get answers to their questions. 

If you have multiple businesses within your company, you may have different business names and logos for each business. In this case, you‘ll need to set up Business Messages for each one separately. 

To connect Business Messages to Podium:

  1. Click the settings (gear) icon and select Messaging Services.
  2. In the Google's Business Messaging section, click Set up Now.
  3. Click Start setup.
  4. Begin by entering your business‘s name. This name will be shown to customers at the top of the message window. 
  5. Click Choose image to add a logo. The logo must be in either a PNG or JPG format and should be close to 1024x1024 pixels, or at least a 1:1 aspect ratio. 
  6. Next, enter a greeting message. This message is what will be shown to your customers when they send you a message. 
  7. Click Next.
  8. You can enable Business Messages on a location-by-location basis. To choose which locations will use the feature, mark the checkbox next to each location. Note that you may need to sign in with your business‘s Google account to verify any locations that have not been previously verified. Click Sign in with Google to verify the locations. 
  9. Click Next.
  10. There may be cases when customers send a message to your business, but the message is not associated with a specific location. When this happens, messages will be sent to a default location‘s inbox. To choose the default location, select it from the drop-down menu.  
  11. Click Next.
  12. Enter your website URL in the Website field, typically your homepage. 
  13. Enter the URL for your website‘s privacy policy in the Privacy Policy field.
  14. Click Next.
  15. Carefully review the information you‘ve added. Once you‘ve verified the information, click Submit to Google.

If you have multiple businesses within your company that have separate logos and business names, repeat this process for each business in your company.