You’ll want to make sure team members get credit for reviews they generate. Podium tags team members automatically based on the date and time the review was left, the name of the reviewer, or if a team member is mentioned in the review.
Sometimes the system is unable to link a review to a specific person, for example if two team members have the same first name and no last name is mentioned. If you’re an account owner or team leader, you can manually tag someone in a review (or remove tags) to make sure all your tags are accurate.
To manually tag a person in a review:
- Go to Reviews and find the review you want to tag.
- Click the tag icon.
- Select a team member, or enter a name to search for a specific person. The tag immediately appears on the review.