In some cases, a customer might come in to your business to pay in-person rather than using the payment request they received in a text message. If this happens, you can change the status of the request to paid in the Payment Activity table.
To change a payment status:
- Go to Payments.
- Click Not Paid.
- Click the More options menu next to a payment.
- Click Mark as Paid.
- Provide the date when the payment was paid.
- Include an internal note to explain why the invoice is being marked as paid.
- Click Mark paid.
The payment’s status will change to “Paid - Outside Podium.”