Canceling a Payment

Occasionally a customer will need to cancel a payment, for example if they purchased the wrong item. If a customer hasnt paid their invoice in part or in full, you can cancel the transaction.

To cancel a payment:

  1. Go to Payments.
  2. Click Not Paid.
  3. Click the More options menu next to the payment you want to cancel.
  4. Select Cancel Payment Request.
  5. Enter an internal note about why the payment has been canceled.
  6. By default, the customer will receive a notification that their payment has been canceled. If you want, you can turn off the notification. 


  7. Click Cancel request

The payment’s status will change to “Canceled.” If you chose to notify the customer, they’ll receive a text message telling them that the payment has been canceled.