Canceling a Payment

Occasionally a customer will need to cancel a payment, for example if they purchased the wrong item. If a customer hasnt paid their invoice in part or in full, you can cancel the transaction.

To cancel a payment:

  1. Go to Payments.
  2. Click Not Paid.
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  3. Click the More options menu next to the payment you want to cancel.
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  4. Select Cancel Payment Request.
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  5. Enter an internal note about why the payment has been canceled.
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  6. By default, the customer will receive a notification that their payment has been canceled. If you want, you can turn off the notification. 

    cancel5.png

  7. Click Cancel request
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The payment’s status will change to “Canceled.” If you chose to notify the customer, they’ll receive a text message telling them that the payment has been canceled.