Writing Messages

Seamlessly communicate with your customers, clients, and team members by writing messages. Edit and format your message, attach media, and even make sure that someone sees your message.

Editing or Deleting a Message

If you make a mistake in a message, you can quickly correct it by editing the text or deleting the entire message.

To edit a message:

  1. Go to Inbox.
  2. Click the More Options menu next to a message and select Edit Message.Teamchat_EditMessage.png
  3. Change the text as necessary and click Save.

To delete a message:

  1. Go to Inbox.
  2. Click the More Options menu next to a message and select Delete Message.Teamchat_DeleteMessage.png
  3. Click Delete. You’ll be ask to confirm that you want to delete the message. Click Delete again.

Formatting a Message

If you’d like to call attention to specific information in a message, you can use one of these formats:

Format Code
Bold *Podium*
Italics _Podium_
Strikethrough ~Podium~
2020-10-12_16-45-25.png >Podium
2020-10-12_16-44-51.png `Podium`
2020-10-12_16-44-31.png ```Podium```
Attention: You can combine formats. For example, if you want to make text bold and italicized, enter both codes: *_Podium_*

Using Mentions

If you want to make sure that a specific person (or everyone in a group chat) sees your message, you can use an @mention so they will receive a notification. It’s good etiquette to use the @group only for important or time sensitive announcements because everyone in the chat will be notified regardless of their time zone or notification preferences.

To use a mention in a message:

  1. Go to Inbox.
  2. Click a message.TeamChat_Groupmessage_Menu.png
  3. Do one of these options:
    • To notify a specific person, enter the “at” symbol (@) and start writing a name. Once the list of team members appears, select the appropriate name.Teanchat_GroupChat_mentions.png
    • To notify everyone in the group chat, enter @group.Teanchat_GroupChat_mentionsgroups.png
  4. When you’re ready, click Send.

Attaching Media to a Message

In addition to text, you can also send images, videos, and documents through Podium. The following file types are supported:

  • Images: .png, .jpg, and .gif
  • Videos: .mp4, .mpg, .mov (Quicktime), M4V, .wmv, .avi, 3GPP, .mp2t
  • Text: .pdf; .csv; .rtf; .txt; .zip; .doc and .docx (Microsoft Word); .xls and .xlxs (Microsoft Excel); and .ppt and .pptx (Microsoft PowerPoint)
  • Audio: .mpeg, .ogg, and .wav
Attention: Image files can’t be larger than 5 MB; videos and documents can’t be larger than 100 MB.

To attach media to a message:

  1. Go to Inbox.
  2. Select an existing conversation or create a new message.TeamChat_Groupmessage_Menu.png
  3. Click Attachments (the paper clip icon).Teanchat_GroupChat_Attachment.png
  4. Select the image or file you want to send and click Open.
  5. Click Send.