Managing Review Sites

After you’ve set up your review sites, you have the option to set the order in which sites are included in review invitations, collect reviews for a site but exclude them from invitations, and when necessary, delete them.  

Excluding a Review Site from Review Invitations

You might want to temporarily exclude a specific review site from your review invitations if you want to highlight a specific site. (This only affects invitations; you’ll continue to see reviews from this site on the Reviews tab.)

To exclude a review site:

  1. Click the settings (gear) icon and select Reviews.Manage_Reviews_-_Settings_Page_.png
  2. In Review Site Management, find the site you’d like to exclude and click Manage.Manage_Reviews_-_Exclude_-_Settings_Page_.png
  3. Deselect Include this site in review Invitations.Manage_Reviews_-_Exclude_-_Checkbox_-_Empty.png
  4. Click Save.Manage_Reviews_-_Exclude_-_Checkbox_-_Save.png

Prioritizing Review Sites

Podium lets you control the order review sites are shown in your review invitations for each of your locations. Site order preference differs for every business. We recommend focusing on sites that positively impact almost every business, like Google and Facebook, then rotating industry-specific sites that are most relevant to your business (DealerRater.com, HealthGrades, Zillow, G2 Crowd, etc.).

You can add as many sites as you want to your review invites, but the more clicks a customer has to make, the less likely they are to leave a review. We recommend having only three to five review options.

Best Practice: Customers are more likely to leave a review for the first site they are invited to, so make sure your most important site is first in the list.

To prioritize review sites:

  1. Click the settings icon and select Reviews.Manage_Reviews_-_Settings_Page_.png
  2. In Review Site Management, drag your review sites into the desired order.Manage_Reviews_-_Reorder.png

Deleting a Review Site

If you don’t want to send or collect reviews for a specific review site anymore, you can delete it.

  1. Click the settings icon and select Reviews.Manage_Reviews_-_Settings_Page_.png
  2. In Review Site Management, find the site you’d like to delete and click Manage.Manage_Reviews_-_Exclude_-_Settings_Page_.png
  3. Click Remove this review site.Manage_Reviews_-_Remove_Site.png