Whether customers love (or hate) your products and services, those opinions will appear online in the form of reviews. Reviews™ centralizes all your customer reviews from sites like Google, Facebook, Better Business Bureau, DealerRater, Healthgrades, and more into one location.
By integrating your review sites with Podium, you’ll find that it’s much more efficient to collect reviews. You can include these sites in review invitations and any reviews you receive will be captured in Podium. You can then dig into your online reputation by filtering reviews by location, date, ratings, and more. (For instructions, see “Connecting to an Integrated Review Site.”)
|Integrated Review Sites|
|Better Business Bureau||Healthgrades|
Facebook and Google have a few additional benefits that other integrated sites don’t have:
- You can respond to customer reviews directly in Podium using the Reviews tab or inbox. This means you don’t have to take those extra steps to sign in to your Facebook or Google admin accounts to respond to reviews.
- Customer reviews typically appear within minutes rather than hours after a customer leaves a review.
If you have a review site you’d like to connect to that isn’t in our integrated review sites list, you can add it manually. Be aware that while you can send review invitations for these types of sites, you won’t be able to see any responses in Podium. (For instructions, see “Manually Connecting to a Custom Review Site.”)