Setting Up Review Sites

Whether customers love (or hate) your products and services, those opinions will appear online in the form of reviews. Reviews™ centralizes all your customer reviews from sites like Google, Facebook, Better Business Bureau, DealerRater, Healthgrades, and more into one location.

By integrating your review sites with Podium, you’ll find that it’s much more efficient to collect reviews. You can include these sites in review invitations and any reviews you receive will be captured in Podium. You can then dig into your online reputation by filtering reviews by location, date, ratings, and more. (For instructions, see “Connecting to an Integrated Review Site.”)

Integrated Review Sites
Angie's List Facebook
Avvo G2 Crowd
Best Company Google
Better Business Bureau Healthgrades HomeAdvisor
CarGurus Merchant Circle
Carfax ProductReview Solar Reviews
Citysearch TripAdvisor
Consumer Affairs Vitals
DealerRater Yellow Pages
Edmunds Zillow

Integrations with Facebook & Google

Facebook and Google have a few additional benefits that other integrated sites don’t have: 

  • You can respond to customer reviews directly in Podium using the Reviews tab or inbox. This means you don’t have to take those extra steps to sign in to your Facebook or Google admin accounts to respond to reviews.
  • Customer reviews typically appear within minutes rather than hours after a customer leaves a review.

For instructions on setting up these sites, see “Connecting to Facebook Reviews” and “Connecting to Google Reviews.”

Custom or Non-Integrated Review Sites

If you have a review site you’d like to connect to that isn’t in our integrated review sites list, you can add it manually. Be aware that while you can send review invitations for these types of sites, you won’t be able to see any responses in Podium. (For instructions, see “Manually Connecting to a Custom Review Site.”)

Attention: There are some review sites that Podium can’t connect to, such as Trustpilot.