Customer opinions will always appear online in the form of reviews–so might as well make it easier to manage. In Podium, you can centralize all your customer reviews from sites like Google, Facebook, Better Business Bureau, DealerRater, Healthgrades, and much more into one place.
By connecting review sites to Podium, you’ll find that it’s much more efficient to collect and request reviews. You can include your sites in review invites, and any reviews you receive will feed right into Podium. You can then dig into your online reputation by filtering reviews by location, date, ratings, and more. (For instructions, see “Connecting to an Integrated Review Site.”)
|Integrated Review Sites|
|Better Business Bureau||Healthgrades|
Facebook and Google have a few additional benefits that other review sites don’t have:
- Respond directly to reviews: Using the Reviews tab or inbox, you can reply to your customers' reviews on an individual, personalized basis. This means you don’t have to take those extra steps to sign in to your Facebook or Google admin accounts to respond to them.
- Quick review submission: Customer reviews typically appear within minutes rather than hours after a customer leaves a review.
If you have a review site you’d like to connect to that isn’t in our integrated review sites list, you can add it manually. Be aware that while you can send review invitations for these types of sites, you won’t be able to directly respond to those reviews. (For instructions, see “Connecting a Custom Review Site.”)