Sending Review Invitations & Reminders

Sending Review Invitations

Sending review invitations makes it easier for your customers to rate your business, helping you get found online more easily and improving the quantity and quality of your reviews on popular review websites.

To send a review invitation:

  1. Go to Inbox.
  2. Click the new message icon.
  3. Enter a customer’s name and mobile number. You can also send a review invitation to an email address, but we recommend you don’t because consumers respond to text requests more often.
  4. Click Templates.
  5. Select the default review invitation template.
  6. Click Send & Close.

If you’d like to customize the default review invitation, see “Editing the Review Invitation Template.”

Sending Review Invitation Reminders

Podium limits how often you can generate a review invitation link for a specific contact—every 60 days. Mobile carriers will treat messages with the exact same text as spam and may begin blocking your messages. Instead you should write a new message each time you send a customer a review invitation reminder.

To send a review invitation reminder:

  1. Go to Inbox.
  2. Find the conversation that needs a reminder.
  3. Select the Review Invitation Reminder Template
  4. Click Send & CloseXnip2021-10-14_21-09-46.jpg