Sending Feedback Surveys

Choosing a Default Survey for a Location

Before you can manually send a feedback survey, you’ll need to set the default survey for each of your locations. Only one survey can be sent manually at a time from a location using the feedback template in the inbox. You can have the same default survey for all locations or you can set a different survey for each one.

To choose the default survey:

  1. Click the settings (gear) icon and select Feedback.
  2. Click Default Location Surveys.
  3. For either all locations or a specific location, click Change Survey.
  4. Choose a default survey.sendingFeedback21.png
  5. Click Select.

Sending a Feedback Survey

Once you’ve set the default survey for your location, you’re ready to send the survey.

To send a feedback survey:

  1. Go to Inbox.
  2. Click the new message (pencil) icon or find an existing conversation.
  3. Click Templates.
  4. Click Feedback Survey.
  5. Click Send & Close.