Tagging, or associating, customer feedback to a specific team member can be a great way to incentivize your team to make customer satisfaction a priority. It can also help you see how each employee is doing (to learn more, read “Leaderboards.”)
Team members can be tagged in two ways: when they send a feedback invitation or you can manually add a tag.
Best Practice: If you have team members with the same first name, you can ask customers to mention employees by their first and last names.
To manually tag a person:
- Go to Feedback and find the item you want to tag.
- Click the tag icon.
- Select a team member, or enter a name to search for a specific person. The tag immediately appears on the feedback.
